Location: Sarasota, FL 34234
Job Type: Full-Time | Expected Hours: 40 per Week
Pay: $20.00 - $25.00 per Hour

About Us

Professional Plumbing & Design is the area's leading plumbing service company, proudly family-owned and operated—not a franchise. We take pride in maintaining a positive and enjoyable work atmosphere, backed by organized and efficient management. Our commitment extends beyond exceptional customer service—we prioritize the well-being and growth of our employees with competitive benefits and a supportive team environment.

Job Summary

We are seeking an experienced Customer Service Representative / Administrative Assistant / Dispatcher to join our dynamic team. In this role, you will handle busy multi-line phone systems, schedule and dispatch service calls, and provide outstanding customer support. Initially, responsibilities will focus on answering calls, scheduling service appointments, filing, and preparing proposals. Over time, you will receive cross-training in dispatching and additional administrative tasks.

Key Responsibilities

• Professionally respond to customer inquiries via phone, email, and chat, ensuring prompt and courteous service.
• Accurately schedule and coordinate service calls based on technician availability and customer needs.
• Provide customers with clear, detailed information about our products and services.
• Assist with order processing, returns, and exchanges.
• Conduct follow-up calls to gather customer feedback and ensure service satisfaction.
• Maintain and update customer records, service requests, and transaction logs with precision.
• Work collaboratively with technicians, office staff, and management to streamline daily operations.
• Uphold company policies and procedures while delivering top-tier client service.

Qualifications & Requirements

• Prior experience in customer service, dispatching, or administrative support (plumbing or home service industry experience is a plus).
• Strong data entry skills with keen attention to detail.
• Excellent phone etiquette, communication, and interpersonal skills.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Proficiency in scheduling software, Microsoft Office (Word, Excel, Outlook), and general computer use.
• Familiarity with customer service best practices and principles is a plus.
• Must be drug-free and able to pass a background check.
• Immediate availability preferred.

Why Join Us?

At Professional Plumbing & Design, we value and invest in our employees. We offer:

✅ Top hourly pay plus bonuses
✅ 100% employer-paid health insurance
✅ Vision & dental insurance
✅ 401(k) with company matching
✅ Paid vacation & holidays
✅ A stable, positive work environment with a great team

Schedule & Location

Shift: Day shift (Monday – Friday, occasional weekends as needed)
Work Location: In-person, Sarasota, FL 34234
Relocation: Must relocate before starting (if applicable)

If you are an experienced and qualified customer service professional looking for a rewarding, long-term opportunity, apply today!