They exceeded by far our expectations

Dear Keith,

My spouse and I would like to underline how much we appreciated the excellent services provided by Juan and his team, Cameron, Flaco and James from Professional Plumbing in the replacement of our kitchen stacks this week.

It is clear that they exceeded by far our expectations by their quality of work in preparing their job, doing it and cleaning up afterwards, not to mention that they also respected their arrival time schedule in the morning.

In a world in which we insist on customer service, they showed their utmost professionalism.

Would you please pass on our congratulations to the employer of Juan, Cameron, Flaco and James for a job perfectly done.

Hélène L. and Normand T.
Bradenton, FL

 

There was no need to tear up the floor of my house as I had feared.

Clothes washer backed up into tub and toilet on one side of house. In my former California home, I had done nearly all my own plumbing work for 30 years, but this Florida home was just too mysterious in the plumbing arena. I had no clue where the outside drain to city sewer was accessible, so decided to eat the cost and call this company, based on a good Angie's report. The result was worth the cost for the work and the education.

He located the problem within a half hour and fixed it in a couple hours. There was no need to tear up the floor of my house as I had feared. He did it all from the roof, using up to 90 feet of snake through a roof vent. He was able to find, clear and flush the blockage point which was somewhere in the floor under my kitchen.

He identified the underground exit point of the sewer on the opposite side of my house, dug it up and opened it to insure the drain was flowing freely. Routed the whole drain system for about an hour. He then replaced the access point with a more usable one. There was an attempt to sell us a lot more drainage service and it was attractive, but it was not a high pressure sales pitch. "No" was accepted without any further pushing.

He also gave us a good deal of advice regarding use of the drains, such as what not to put down the kitchen sink disposal and use of biological rather than chemical drain cleaning treatment. I was very pleased. I also knew that there was no way I could have done the job as effectively even if I had the access to his tools.

Rodger B.
Sarasota, FL

They are incredibly reasonable with their prices.

I have a contract with them to do my plumbing. They put in new shower heads, garbage disposal, and fixed my dishwasher.

They are incredibly reasonable with their prices. We have a contract with them where they ensure they will be at the job within 12 hours. This makes them very prompt. They are always nice and friendly to me when they make their visits.

Rhonda N.
Tampa, FL

The plumber was courteous, professional, experienced and did a great job.

They fixed a leak in the pressure-relieving tank of my water heater, and they also repaired a leaky faucet which another plumber was unable to fix.

They came the same day I called. The plumber was courteous, professional, experienced and did a great job. I don't think they are inexpensive, but what I loved about the way they work is that they give you a flat fee for the repair before they start it. They bring a book with all the standard prices in it. The last plumber I had charged by the hour - even charging to sit in his truck and write up my invoice!

Marjorie M.
University Park, FL

Professional Plumbing is the only plumbing source I'll be using.

I called the office after finding the listing on Angie's List. I was told there would be a $49 fee for service call, then the situation (clogged kitchen drain of our rental unit condo) would be diagnosed and an estimate given before work would be done. They would like payment to be at the time of service.

Since I was remote, I was to give a credit card. Steve arrived and called me as soon as he diagnosed the problem, adding that clog in the kitchen was far down the series of pipes and that the garbage disposal was quite old and rusted. He gave me an estimate which was fair for doing taking care of both issues. The price included parts and labor.

From start to finish I don't think Steve was on the premises for more than two and a half hours. I called the renters to learn that he was courteous and neat and tidy.

They felt Steve had gone above and beyond, triple checking his work and that drains were clear and the disposal working properly. Steve even recommended that perhaps the condo association may be responsible for some of the charges because our unit shares the pipes with the unit above us. Professional Plumbing is the only plumbing source I'll be using for my rental condo, my father's rental condo and my father's living condo.

Melodee H.
Valrico, FL

They are meticulously careful about being neat and clean.

Two hot water copper pipes for the tub/shower faucet were corroded and leaking badly by the time I called a plumber. They were replaced with two new copper pipes. This required cutting out the old pipes and soldering in the new pipes. The water had to be turned off at the meter because of the soldering.

The bathroom fixture pipes had been rerouted through the dining room closet years before I moved into the house (not sure why). The dining room closet shares a wall with the bathroom (the wall that the fixtures are on. The leak started very slowly in the access panel in the closet, which is used for storage and not accessed regularly.

This allowed the leak to continue for some time unnoticed, until so much water had accumulated that it was seeping up through the bathroom floor tile and eventually into the carpeted hallway. I gave up trying to figure out where the leak was in the bathroom and decided it was necessary to call a plumber. Remembering the access panel in the closet, I decided to empty the closet before I called so the plumber would have easy access. Good thinking -- I found enough water on the floor of the closet to splash (maybe 3 gallons when I wet vacuumed it). All the boxes on the floor were saturated half way up so the water had definitely been accumulating for a while. After I got the closet emptied and took the access panel off, the water dripped into the foundation rather than into the closet which was some improvement.

Quickly, though, the second (and worse) leak began at the "T" intersection of the two copper pipes. I could not direct the water into the foundation and it was so bad I had to turn the water off to the entire house to keep it from flooding. Fortunately, when I called Pro Plumbing at about 10 AM on Wednesday, 07/14/10, they were able to send someone out that day. When an appointment is set, they give you a "window" of arrival time and mine was 2-4 PM. I was very pleased with that. Shortly after 3 PM, the plumber called to let me know he was just finishing up another job and would be at my house in approximately 30 minutes. He arrived on time and a good 10 minutes before the "window" closed. (If the plumber does not arrive within the window, their very reasonable $49 service fee is waived.)

Also, they are meticulously careful about being neat and clean while they are in your home. The woman who answered the phone (Denise, I think -- sorry, I am not sure) was very polite, professional and helpful. I always appreciate it when office personnel are easy to work with. The plumber -- Jeff -- listened to my synopsis, checked out the pipes in the access panel and wrote up a quote so I knew before he did any work I knew how much I'd be spending. The quote was lower than I was expecting (but I don't know much about plumbing) so I was pleasantly surprised. FYI, Pro Plumbing has tiered pricing -- level 1 is simple repair, my leak repair was a level 2, etc. Jeff also gave me an estimate as to how long the repair would take (because the water to the entire house had to be turned off).

He finished in slightly less time than he estimated. He was very polite at all times, a really nice guy. When the job is finished, the plumber checks out the rest of the plumbing in the house (a "safety inspection") to see what else might need repair now or in the near future. After the mess I had with the prolonged and undetected leak in the closet, I thought this was a brilliant idea. I actually knew of two other small repairs that were necessary, so it was especially helpful to me to get estimates on these and the few others that I was not aware of.

While doing the safety inspection, I asked several questions and Jeff answered them all graciously. From my experience, I would think all their plumbers are knowledgeable and thorough. Also, if you call and schedule any of the repairs listed from the safety inspection within 30 days of the original repair, the $49 service fee is waived. They also give you a $20 off coupon for the next repair, so that could be a minimum $69 savings if you can schedule within 30 days. A "Pro Club" member also gets an additional 10% discount. I chose Pro Plumbing because they are family owned and operated. They also have a great website that highlights their policies that show how important customer satisfaction is to them. Check out the details for "Pro Club" on their site. I think it's a great idea, especially if you have an older home. There are several "thank you" perks but what impressed me most is Jeff's comment that Pro Plumbing is a great company to work for. They are also a great company to hire. I will be scheduling a follow-up appointment within the 30 days and will update after that.

Jamie B.
Sarasota, FL

He was excellent!

He inspected my home water filtration system and gave me a quote as to what he could to do improve it. He also fixed my kitchen sink, and installed new parts needed.

He was excellent! His prices were comparable to other plumbers. The diagnostic fee was $85. He was very honest. I told him I could only do one project at a time, and he didn't push me into doing more than my budget could allow. He used booties over his shoes in my home, to prevent from tracking in dirt from outside. He was very nice and was a true professional. He cleaned up well after he was done fixing the sink. I would use him again in the future.

Cristina C.
Sarasota, FL

He was just professional all the way and the work was perfect.

They came out almost instantaneously. We pay almost $50 a year and that includes a free plumbing inspection once a year and if we have them out then the $50 goes towards the bill.

The guy came out right away and we ask for the same plumber all the time and he has does all kinds of installations. He has installed new toilets, put new shut offs and valves. They are really a good company. He put booties on before coming to our house.

He was just professional all the way and the work was perfect. We have the option every year to pay $200 for a service contract and that includes two complete check-ups and cleaning every year. That also will put us at the top of the list incase anything goes wrong with my air-conditioning unit. A tropical storm blew through a couple of years ago and all of a sudden our compressor went out, so it started to get real hot.

The company came out within an hour and half and because we had that $200 service contract, the entire repair and replacement of the compressor was free. It was a $1500 job that was free and we think that the company is very honest. They did not have a compressor with them when they came out because we did not know what the problem was, but the next day they showed up with a compressor and fixed it.

Paul F.
Parrish, FL

Our membership credit covered the cost, there was no additional charge.

Our house had a solar water heater on the roof. It was thought to be disconnected since before we moved in 4 years ago. We are having a new roof installed. When the workers started removing the solar heater panel, it turned out to be connected and we needed to get a plumber to disconnect or disable it quickly.

Since we have used Professional for various jobs and we have their annual Pro Club membership, we called them to help. They responded quickly and took care of our problem within 3 hours of our call. Our membership credit covered the cost, there was no additional charge. Best of all, the roofers could continue with our new roof.

The plumber arrived about 2 hours after our call. He quickly sized up the situation with the hot water heater connecting to the solar panel.

After some further inspection he was able to reroute the water flow. He then drained the roof panel and the roofers could then safely remove it from our roof. He explained in detail how the system was supposed to work. Since the panel is old and we have a small family, I decided not to try to reinstall it. Our membership in their Pro Club really felt worthwhile after this episode.

Rodger B.
Sarasota, FL

I would highly recommend this company to anyone.

They caped off my water heater that was on my roof.

Everything went excellent. They are very knowledgeable and will do what they say they will. I have used this company before and they have always done great work. They are a very professional company. I would highly recommend this company to anyone. There prices were reasonable as well.

Rodger B.
Sarasota, FL

The price was reasonable and the service was outstanding.

On 6 June I purchased a new hot water heater from Professional Plumbing based on the advice received from your consultant. The price was reasonable and the service was outstanding. The unit was installed immediately by the service representative and the workmanship was perfect.

Paul B.
Sarasota, FL

Everything about them is excellent.

We used Professional Plumbing And Design Inc. three weeks ago for repairing the water heater.

We didn’t have hot water in the house and the regular technician that we always ask for came out and put in a new heating element in the water heater. Our yearly contract with them is $58, so what they did was used that and then $9.00 covered the entire thing. The guy who came out was Vein was excellent and everything about them is excellent.

Paul F.
Parrish, FL

Allen arrived on time, was very professional.

External water faucet was leaking inside wall. Had to open exterior wall, fix the leak the then repair the wall.

Allen arrived on time, was very professional. Estimated the work and, after approval, fixed the issue. He recommended a water mitigation company to check the walls for internal damage.

Barbara B.
Parrish, FL

They did a great job for a reasonable price in a timely manner.

We had our hot water heater blow out on us at our home in Sarasota. Since we live out of state, I went to Angie's List to look for a reputable plumbing company. I found Professional Plumbing and was treated with respect from the minute I called until when the job was completed. They did a great job for a reasonable price in a timely manner. I would recommend them to other members, and I would definitely use them again in the future.

Tracy C.
Mountainside, NJ

Showed me all the different models and answered all my questions without being pushy.

I used Professional Plumbing and Design Inc. to come out and fix my water pressure.

Thankfully it turned out to be something minor. The guy was very nice, because I kept asking him questions about water softeners and he took the time and showed me all the different models and answered all my questions without being pushy. I will use him again in the future.

Joanne C.
Parrish, FL

The workman was very nice, respectful and professional.

I had the water line tubing pop off at the plastic gasket on one of my commodes.

They came to do the repairs on time. The workman was very nice, respectful and professional.

He gave me a written estimate discussed additional future problematic repairs and gave me the total charges to let me decide. The work was done promptly and professionally. I was quite pleased with the whole process.

Due to my having limited time for any additional work, i made arrangements for them to return next week after the holiday weekend to have preventative work done throughout the rest of my home without paying the $49 service fee. I used Angie’s List coupon without any problem. Very happy. Thanks for your recommendation.

Debra C.
Bradenton, FL

We liked their service so much that we join their "ProClub" annually.

Diagnosed drain backup cause. Fixed the problem. Educated my wife and I on the specifics of our drainage system. Gave good advice to prevent future problems.

Our bathroom, utility room washer, and kitchen sink drains were all backing up. We had no clue about how to access our under the floor plumbing drains. Professional came out within hours and fixed the leak from one of the roof vents. We were only two years in our house and so we asked many questions.

The visit included a full inspection and a mapping of our pipes, plus a whole lot of recommendations for keeping them clean. Seems we had used our kitchen disposal to get rid of a bowl of old rice-not a good idea. As it was explained, our kitchen drain joined the same drain as the others which had backed up and it took a really long snake to reach it and break up the clog. We were also shown where there was sewer drain access outside of the house. It was nowhere that I expected.

Overall we got our drains unclogged and were given a short but effective course in our house's drain system as well as a lot of tips to keep it working well. It was well worth it. We liked their service so much that we join their "ProClub" annually. As a result, when we were in the middle of having a roof installed and a water leak issue in the attic came up, they came within an hour and serviced the problem, thereby allowing the roofers to continue.

Rodger B.
Sarasota, FL

I have already recommended the company to someone else.

The gentleman who came to our home was professional, cordial, and very knowledgeable, we had a problem with toilet waste coming up into the tub in one of our bathrooms.

Snaked from the roof and also the clean out. Nothing but some grease. We did have to call for returns twice and expected to pay the final time but did not have any further charges and have not had any further problems. Every time they left drain was running without any problem but began backing up again later.

Although it took more than one trip to stop the problem finally I know several others who have had similar problems and have had to have plumber back at least one additional time. I was surprised at the cost but have not had plumbing services in many years and checked to discover it was about right. Overall my experience was a good one under trying circumstances and I have already recommended the company to someone else.

Sally J.
Sarasota, FL

Outstanding performance.

Replaced all copper tubing in the home which included replumbing the kitchen, two full bathes, laundry room sink, refrigerator, the hot water heater, a sauna and two outside water supplies. Replumbing was completed two days after leak was detected. All repairs to walls were completed immediately thereafter and there was a minimum of final clean-up required. Outstanding performance. This company had replaced a hot water heater earlier in the year with similar results.

All repairs and painting were completed immediately thereafter. All work was performed professionally and required a minimum of clean-up upon completing performance.

Paul B.
Sarasota, FL

They went above and beyond.

I had a 40 year old toilet tank that cracked in the middle of the night.

They were very good. The prices were competitive. They replaced the plumbing. Their instillation was very good as well. They also offer any other plumbing needs within the next 30 days you receive $20 off your next visit. They went above and beyond. They had three different options and I took the deluxe model and I have never had a problem with it since.

Karl K.
Sarasota, FL

Jeff showed up on time and was very courteous.

I was trying to replace my Moen shower cartridges and accidentally pulled out the inner parts leaving the outer portions ceased up inside my valves. I called Professional Plumbing fairly late at night and was happy to find they had a late night answering service, so I set up an appointment for the next day.

Jeff showed up on time and was very courteous. He removed both cartridges in like a half hour and installed the ones I had already purchased. This service was $99 per cartridge. I also asked Jeff to replace my main water valve since it was not completely shutting the water off no matter how hard I cranked it with the channel locks. To replace the gate valve with a ball valve on the main supply cost $200.

I was very pleased overall with the whole process of working with Professional Plumbing and would definitely use them again.

John H.
Ft. Wayne, IN

We were more than pleased with their service.

Great. Very prompt and professional. Arrived on time in uniform and wore proper ID tag. We were more than pleased with their service.

Christine R.
Sarasota, FL

They are consistent. They are responsive. They are professional.

I use them all the time. They are consistent. They are responsive. They are professional. Everything is done right. They also provide a yearly check for your home. If anything is progressing the wrong way they will notify you. You don’t have to go through with the suggestions, but it’s nice to be aware. I feel safe and secure having them back me.

Greer N.
Palmetto, FL